Privacy Policy

Last amended: August 22, 2025

At Barcelos Flame Grilled Chicken Canada Inc. (“Barcelos”, “we”, “us”, “our”), we are committed to protecting the privacy of our customers and guests. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with us.

This policy applies to information we collect when you:

visit or use our website (www.barceloscanada.ca),
use our mobile applications (the “Barcelos App”),
connect to Wi-Fi or Internet services offered in our restaurants,
participate in loyalty programs or promotions, and
engage with us in our restaurants, through social media, or other communication channels.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please stop using our Services and refrain from providing us with your information.

1. What is Personal Information?

“Personal Information” means information about an identifiable individual. This may include:

name, address, phone number, and email address,
date of birth,
payment information,
purchase history,
device identifiers and IP address, and
any other information that can be reasonably linked to you.

2. What Information Do We Collect?

2.a Information you provide directly

When you register for an account or loyalty program, place an order, participate in contests, or contact us, you may provide your name, email, phone number, date of birth, and payment details.
If you use Wi-Fi in our restaurants, we may collect login details (e.g., name, email, device information).

2.b Information collected automatically

Website/App usage data such as IP address, browser type, device identifiers, pages visited, and time spent.
Device and location data (with your permission) to help you find nearby restaurants and receive relevant offers.
Information through cookies, web beacons, and analytics tools (see Section 4).

2.c Information from third parties

We may receive information from delivery partners, loyalty partners, or other service providers with your consent.

3. Consent

We collect, use, and disclose Personal Information only with your consent or as permitted by law. Consent may be express (e.g., signing up for a program) or implied (e.g., using our Services). You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Cookies & Tracking Technologies

Barcelos and its partners use cookies, web beacons, and similar technologies to:

remember preferences,
measure traffic and usage patterns,
improve site and app functionality, and
deliver tailored promotions.

You can manage cookie preferences in your browser settings, but some features may not work properly if cookies are disabled.

We may also use Google Analytics and similar services to analyze trends. For more information, visit Google’s privacy site: https://policies.google.com/technologies/partner-sites.

5. How We Use Personal Information

We use your Personal Information to:

process orders and payments,
manage loyalty accounts,
provide customer support,
send offers, promotions, and updates (if you have opted in),
personalize your experience in-store and online,
conduct research, analytics, and improve our Services,
ensure security and prevent fraud, and
comply with legal obligations.

6. Public Information

If you post on our social media pages, review platforms, or forums we may host, the information you share becomes public and may be viewed by others.

7. Marketing Communications

With your consent, we may send you promotional messages about Barcelos products, services, and events. You can opt out of marketing emails or SMS at any time by following the unsubscribe instructions in our communications.

8. Safeguarding Your Information

We use industry-standard safeguards (technical, administrative, and physical) to protect Personal Information against unauthorized access, use, or disclosure. While no system is completely secure, we take reasonable measures to reduce risks.

9. Storage & International Transfers

Your information may be stored in Canada or transferred to other jurisdictions where our service providers are located. When transferred, your data may be subject to local laws, but we take steps to ensure appropriate protection.

10. Sharing of Personal Information

We may share your information:

with Barcelos affiliates, franchisees, and service providers who help deliver our Services,
with legal authorities if required by law,
in the context of a business transaction (e.g., merger or sale), or
in anonymized or aggregated form for research and analytics.

We require third parties handling Personal Information on our behalf to comply with confidentiality and security standards.

11. Third-Party Links and Advertising

Our website or apps may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing information.

12. Children’s Privacy

Our Services are not intended for children under 14 without parental consent. If we learn that we have collected Personal Information from a child without appropriate consent, we will delete it. Parents may contact us to review or request deletion of their child’s data.

13. Retention

We retain Personal Information only for as long as necessary to fulfill the purposes described in this Policy or as required by law. Information that is no longer required will be securely destroyed or anonymized.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our Website with a revised “Last amended” date. Continued use of our Services after changes means you accept the updated Policy.